Technology has changed the way people do business. While it offers a number of benefits to almost any type of business, there are also a few downfalls.
Technology creates an environment where people can shop, interact and do business across the globe with a click of a button, but it also facilitates the ideal environment for copycats and imitators. It’s never been easier for a competitor to recreate your products or service offering, find your customers and convince your existing client base to become a part of their client portfolio.
It will cause you considerable time and frustration to fight against the evolution of technology. Instead of trying to stop any potential competitor, rather focus on the areas that will differentiate your company from others.
By focusing less on what your company supplies and more on how you do business, you will be able to set your brand apart from all the other ones available in the marketplace.
In today’s fast-paced e-commerce and traditional business environment, people are increasingly focused on the experience they have when dealing with a company. To ensure you’re offering good customer experience, you need engaged employees.
Whether you’re an HR manager or a company owner, one of your leadership goals should be to motivate and inspire your workforce (and there’s no way to achieve this if you’re not having a two-way conversation with your staff). Research shows the top four drivers of employee engagement are growth, recognition, trust and communication.
At CRS, we partner with companies to help them create a vocabulary and platform that inspires employee engagement. World-class organisations around the world are measuring and driving employee engagement because it has a noticeable effect on their bottom line. Besides being able to get ahead of employee concerns and actively address problems, this type of HR software can also help you leverage analytics to improve productivity and ensure compliance and consistency with policies and procedures.
Employee engagement is all about attitude (by feeling fully engaged), effort (because engaged workers show initiative) and about willingness (engaged employees can become brand advocates for your company). This type of engagement can be influenced by putting a system in place that handles everything from labour management, pay-for-performance planning, incentives, time saving initiatives and employee self-service where they can manage their own HR and payroll information.
A differentiated experience with a company justifies higher demand margins. In order to achieve this, you need to invest in the right tools to keep your employees fully engaged. Contact us today to find out more about our solutions offered.